1.1 All BRICKHOUSE TRAINING ACADEMY (BTA) prices are subject to change until the customer/learner has made the payment in full or paid a deposit
1.2 Customers/Learners who make the booking via phone, email or through our website are liable for any balance outstanding (if any), in full
1.3 All bookings are subject to availability of spaces and relevant resources
1.4 Reservations made online can be transferred to any individual who is eligible to attend
1.5 BRICKHOUSE TRAINING ACADEMY (BTA) will, in the unlikely event it becomes necessary to change the venue of a course, notify all candidates via email, text or telephone at least 24 hours before the start of the course
1.6 For all identity validation forms used by our awarding bodies and training providers, the learner is to only sign such validation forms if the spelling of their name on such a form is absolutely correct. Please note that failure to do so will result in the learner being liable for any administration costs charged by the awarding body for correction
1.7 All learners must provide BRICKHOUSE TRAINING ACADEMY (BTA) with correct and accurate information (using clear handwriting) in respect to their names for certification and physical address

2.1 Reservations/bookings made online, at one of our centres or over the phone are non-refundable; courses, course dates and timing cannot be changed by customers/learners
2.2 If you need to cancel your course, you will not receive a refund. If you have put down a deposit then the remaining balance will be due
2.3 No refund will be issued for non-attendance on a course. You will need to make a new booking over the phone, website or in-person at one of our centres
2.4 Damages, in the unlikely event it becomes necessary to cancel your course, shall be limited to a full refund of the course fee only
2.5 All booking confirmation emails are sent automatically to customers/learners and although rare, they can be rejected by the recipient’s email server. If you have not received the joining instructions, we advise that you check your spam/junk mail. It is the responsibility of the customer/learner to notify BRICKHOUSE TRAINING ACADEMY (BTA) if they do not receive any joining instructions. So, nonattendance, insufficient ID, or lateness will not be accepted even in this circumstance. Customers/learners will be required to reschedule their training and further charges will incur
2.6 Please note: Under the Sales of Goods Act/Distance Selling Act/Consumer Contracts Regulations time-specific services such as training and examination events/courses/sessions are exempt from statutory refund rights

3.1 You are required to have the correct ID on you throughout the training, if you fail to provide the correct ID on the course and on the exam day you will need to reschedule your training and you will need to make a new booking
3.2 You are allowed to reschedule your training free of charge within 24 hours of making the booking, for any rescheduling after this period you will need to make a new booking
3.3 If you fail to notify us in writing (via email) of non-attendance prior to the course, you are not eligible for a reschedule even if you then contact us within 24 hours of making the booking

4.1 Course durations/times displayed on any of our websites, emails and/or other literature are for general guidance purposes only. Due to numerous factors such as individual class sizes, existing knowledge/experience of candidates and unforeseen circumstances, courses may run for durations/times longer or shorter than advertised. Course coordinators have overall authority/discretion on the exact start and finish times of individual courses

5.1 100% attendance is a must; any late arrivals are not acceptable
5.2 Candidates must be eligible to attend the training course booked with us. Please check that candidates meet all criteria before reserving a space on any of our courses. Ineligible candidates will be refused on the day and no refund will be issued
5.3 Reservations made online can be transferred to any individual who is eligible to attend. This must be authorized by us prior to the course start date

6.1 BRICKHOUSE TRAINING ACADEMY (BTA) do not tolerate any sort of unacceptable behaviour or abusive language towards other learners, staff and visitors and such behaviour will lead to exclusion/cancellation from the course for which you will not receive a refund

7.1 Customers/Learners will be responsible to pay any awarding body charges for replacement certificates. BRICKHOUSE TRAINING ACADEMY (BTA) accepts no liability for misplaced certificates. The replacement certificate fee is £45
7.2 Due to the Covid-19 pandemic, all certificates are currently digitally received from the awarding bodies and forwarded to learners via email. However, upon the resumption of hard copy certificates being received in the near future post, they will be delivered to learners via royal mail. Collections can be made by customers with prior notification only
7.3 Customers can choose from the following three options for Certification delivery:
a) Free collection from our head office.
b) Free Standard Royal Mail 2nd Class unrecorded delivery. BRICKHOUSE TRAINING ACADEMY (BTA) will not be liable to pay for any damages, including replacement certificate charges, for any claims of lost/misplaced certificates for this service.
c) Recorded Signed-For-Delivery which is charged at £10 per certificate. BRICKHOUSE TRAINING ACADEMY (BTA) do not process any claims of lost/misplaced certificates after 30 calendar days from the date of dispatch of certification to clients for this service
7.4 In the unlikely event your result/certification is delayed by more than 25 working days of the anticipated date without valid explanation by BRICKHOUSE TRAINING ACADEMY (BTA), damages shall be limited to a full refund of the course fee only. Under no circumstances will BRICKHOUSE TRAINING ACADEMY (BTA) cover any costs of loss of earnings, other training provider course fees, etc
7.5 Upon receiving certification from the relevant body/department, BRICKHOUSE TRAINING ACADEMY (BTA) will notify its customers/ learners via email. We will use the same email address that the customer/learner provided at the time of booking their course on our website, over the phone or in person. If we do not receive a suitable response to the email within 6 months we will post certification to the address provided on the course enrollment form by the learner. Please note that due to variables outside of our control, the ‘certification ready’ email we send may end up in your spam/junk mail, therefore, we advise our customers/learners that if the estimated certification turnaround time has passed and you still have not heard from us, you first check your spam/junk mail before contacting us

8.1 SIA Security Courses:
a) One unit – £50
b) Two units – £80
c) Three units – £100
8.2 Personal License Course:
a) One unit – £45
8.3 First Aid Courses:
a) One unit – £70
For other qualifications resit exam fees may vary, please contact us for further information

This relates to all assignment/portfolio-based qualifications – i.e., Level 3 Award in Education & Training, Level 3 Delivery of Conflict Management, etc.
9.1 Learners must be provide their completed assignment/portfolio within the deadline date for it to be moved on to the marking stage/s
9.2 If the completed work is not submitted within the deadline date, learners are inclined to pay an extension fee which is dependent on when the final completed portfolio is submitted
9.3 Once you receive feedback from your assessor, required changes must be made and sent back within 5 working days
9.4 Learners are required to complete their work within 5 revisions and for further revisions a charge will be added
9.5 Late Portfolio submission fees:
These fees are dependent on the time after the deadline date that is required by learners to hand in their completed work
Up to 4 weeks: £75
Up to 8 weeks: £100
More than 8 weeks: £225
Please Note:
a) If a learner’s work requires more than five revisions for any further marking there will be a charge of £15 per revision
b) Not submitting your amended work within 5 working days to the assessor after receiving feedback will result in a charge of £15

10.1 If a course is booked for a corporate client at their location, at a training provider’s premises or any other site the same terms and conditions apply in relation to rescheduling, refunds, resit fees etc