Level 3 Award in Customer Service (QCF)
Learners who wish to improve their knowledge of the importance of providing excellent customer service will be best placed to undertake this course which is designed for learners dealing with customers as part of their day to day work or for learners who are preparing to work in a customer service role.
To obtain a Level 3 Award in Customer Service (QCF), learners will need to be aged 14 and over, attend a training course for a minimum of 105 guided learning hours and pass the examination.
Structure of Course
The Level 3 Certificate in Customer Service (QCF) course, which contains two compulsory modules, is delivered once every 3 months at various training venues/centres across London.
The course has been designed to be completed in 12 days (1 day per week) over 3 months.
Modules covered are:
- Module 1 – Principles of customer service delivery
- Module 2 – Developing and improving the customer service process.
Assessment method is by Portfolio of Evidence
- Learners must complete (over set deadline after class) and submit a portfolio of evidence that will meet the learning outcome for the units that have been given.
Condition of Entry
Learners must have a basic knowledge and level of English skills before enrollment.